Privacy Policy

1. Introduction

By using the Stour Travel website or our travel assistance services, you acknowledge that information may be collected and used as described in this Privacy Policy. This policy applies to information collected through our website, reservation inquiries, customer communications, and related services.

2. Information We Collect

Depending on how you use our services, we may collect the following categories of information:

• Contact information: name, email address, telephone number, and mailing address.
• Traveler information: dates of birth, passport or government identification details, frequent-flyer information, traveler companion details, and other information required to arrange a reservation.
• Payment information: payment or transaction details needed to process a purchase. Payment information may be handled by secure third-party payment processors.
• Communication information: emails, customer-service communications, chat messages, and call records where permitted by applicable law.
• Technical information: IP address, browser type, device information, pages viewed, approximate usage information, cookies, and similar technologies.

3. How We Use Your Information

We may use collected information to:

• Process flight and travel reservation requests, changes, and cancellations.
• Communicate with you about reservations, itineraries, confirmations, and operational updates.
• Respond to questions and provide customer support.
• Process payments and related transactions.
• Improve our website, services, and customer experience.
• Monitor and understand website usage and advertising performance.
• Comply with applicable legal, accounting, regulatory, and security requirements.
• Send promotional or marketing communications when permitted and, where required, when you have provided consent. You may unsubscribe from marketing communications.

4. Sharing of Information

We may share personal information when reasonably necessary to provide our services or when required by law. This may include sharing information with:

• Airlines and travel-industry reservation or distribution systems used to process bookings.
• Payment processors and financial service providers needed to complete transactions.
• Technology, hosting, analytics, customer-support, and other service providers that assist us in operating our business.
• Government agencies, regulators, courts, or law-enforcement authorities when legally required.

Stour Travel does not sell your personal information.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, measure performance, and improve our services. Advertising or analytics platforms may also use tracking technologies to measure campaigns or understand how visitors interact with our website. You can adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payment information may be processed through third-party payment providers that maintain appropriate security controls. However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with applicable legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to access, correct, delete, or restrict certain uses of your information. Requests can be made using the contact details provided below. We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our website and travel assistance services are not directed toward children under 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Third-Party Websites & Services

Our website or services may contain links to third-party websites, airlines, payment providers, advertising platforms, or other external services. Those third parties may have their own privacy policies and practices. Stour Travel is not responsible for the privacy practices of websites or services that we do not control.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact Stour Travel at support@stour-travel.com or +1 (800) 000-0000.