Last updated: September 2026
By accessing this website or using Stour Travel reservation assistance services, you agree to these Terms & Conditions. Please read them carefully before using our website or requesting a booking.
By accessing or using this website and our travel assistance services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website and services.
Stour Travel provides travel reservation assistance and acts as an intermediary between travelers and airlines or other travel suppliers. We do not operate flights and are not the airline providing the transportation. The applicable airline or travel supplier remains responsible for the travel service purchased.
Service fees may apply when we assist with reservations, modifications, cancellations, or other travel-related requests. Any applicable service charges should be disclosed before payment is processed. By approving a transaction, you authorize the applicable approved charges.
Airline reservations are also governed by the operating airline's fare rules, conditions of carriage, baggage policies, cancellation rules, change policies, and other restrictions. These airline rules apply to your reservation regardless of the method used to arrange the booking.
Airfares and availability may change at any time before a reservation is confirmed and ticketed. Prices displayed or quoted are based on information available at the time of the search or inquiry and are not guaranteed until the applicable booking has been completed and the ticket has been issued.
Payment may be required at the time of booking. Travelers are responsible for reviewing passenger names, travel dates, destinations, and itinerary details before ticket issuance. Corrections requested after ticketing may be subject to airline rules, fare differences, penalties, or service fees.
Cancellation, change, and refund eligibility is determined primarily by the fare conditions and policies of the applicable airline or supplier. Where permitted, Stour Travel may assist with processing a request. Airline penalties, fare differences, and applicable service fees may apply. Approved refunds are generally returned to the original payment method and processing times may vary.
Travelers are responsible for obtaining and carrying all documents required for their journey, including valid passports, visas, transit documents, permits, health documentation, or other entry requirements. Travelers should verify requirements with the appropriate government authorities before departure.
To the extent permitted by applicable law, Stour Travel is not responsible for acts, omissions, schedule changes, delays, cancellations, baggage issues, service disruptions, or other failures caused by airlines, travel suppliers, airports, government authorities, weather, or circumstances outside our reasonable control.
Stour Travel is an independent travel service. Unless expressly stated otherwise, we are not affiliated with, endorsed by, sponsored by, or officially associated with any airline whose name or trademark may appear on this website. Airline names and trademarks remain the property of their respective owners.
We make reasonable efforts to keep information on this website accurate and current. However, flight schedules, fares, airline policies, availability, and travel requirements can change without notice. Users should confirm important travel information before completing a reservation or beginning their journey.
Stour Travel may revise these Terms & Conditions when necessary. Updated terms will be published on this page. Continued use of the website or services after an update constitutes acceptance of the revised terms.
These Terms & Conditions are governed by applicable laws and regulations. Any legal rights or obligations that cannot lawfully be excluded or limited remain unaffected by these terms.
If you have questions regarding these Terms & Conditions, please contact Stour Travel at support@stour-travel.com or call +1 (800) 000-0000.